Troubleshooting

Receipt Printer Issues

I can’t find my receipt printer model in the pre-configured models

Use a similar model or one from the same brand. You can also try a generic model.

My printing is slow

Use direct mode instead of image mode in the print settings.

Some characters are not printing correctly

This is normal; printers only use a fraction of what your screen can display. You need to use image mode in the print settings.

In image mode, the content is cut off

You must ensure that you have correctly filled in the DPI and width fields in the settings.

The padding settings are not respected

There are internal padding settings in the machine. Test and find the parameters that work best for you.

In direct mode, font sizes are very large when printing

In the case of direct mode printing, we cannot configure the font size directly. This configuration is in the printer. Please refer to your printer’s user manual.